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Information, Advice or Guidance - Level 2

Course code: XPZV017P

Subject area: Online Courses

Study level: Part Time

Course level: 2

Course details

Course time:


Days of week:


Course date:

Flexible Start - 31st Jul 2025

Course location:


Contact details


01235 555 585

This free online qualification will prepare learners for further training and equip them with the skills and knowledge necessary to provide initial information, advice, and guidance to others in a professional context. The course is free subject to students meeting the government funding criteria detailed below.
The course content revolves around developing the learner's understanding of the fundamental principles of information, advice, and guidance, allowing them to apply these principles effectively within their specific professional contexts. Upon completion, learners will be well-prepared to provide essential support and information.
Course units
Compulsory Units: Unit 01: Information, advice or guidance in practice Unit 02: Developing interaction skills for information, advice or guidance

Optional Units: Unit 03: Signposting and referral in information, advice or guidanceUnit 04: Information, advice or guidance - context Unit 05: Skills for advice providers Unit 06: Benefits advice workUnit 07: Managing information Unit 08: Specialist advice work in practice – housing Unit 09: Specialist advice work in practice - debt Unit 10: Specialist advice work in practice – employmentUnit 11: Specialist advice work in practice – refugee, immigrant or asylum seekerUnit 12: Information, advice or guidance in schools and collegesUnit 13: Information, advice or guidance work with groups Unit 14: Operating within networks to support information, advice or guidance

What next?
Learners who achieve this qualification could progress to:
• Level 2 Certificate in Counselling Skills
• Level 2 and 3 Certificates in Principles of Customer Service
• Level 2 Diploma in Customer Service
• Level 3 Award in Counselling Skills and Theory
• Level 3 Diploma in Counselling Skills
• Level 3 NVQ Certificate in Advice and Guidance
• Level 3 Certificate in Information, Advice or Guidance.
Entry criteria
Learners must be aged 19 or above and have not previously completed a similar qualification to qualify for funding. Some courses may have additional specific prerequisites. Funding requirements can be discussed in detail upon enquiry.
Fee information
This course is free to the learner if eligible for funding from the Adult Education Budget (AEB). The Adult Education Budget (AEB) is a fund that has been set up by the government to help support the delivery of education and training to people aged 19 and over. If you meet the eligibility criteria below, you can access this course for free.

To be eligible for the AEB funding, you must meet the following criteria:

- Must be aged 19 or over (if aged between 19-23, you must already have a minimum Full Level 2 or equivalent qualification)

- Must not have previously completed the course you are wanting to enrol on or another course where the content is similar

- Must not be currently enrolled on any other government funded education programme, either with The Skills Network or any other college/provider

- Must have been living in the UK, EU or EEA for the last 3 years

- Must live in England

As part of your course we may organise trips to assist you with your learning. Trips are optional, and you will not be penalised if you choose not to participate.

There are bursaries available to help you with other course costs. Call 01235 216 212 for more information.

The rules on fee reduction are complicated and we would encourage you to talk to our Admissions staff on 01235 555 585 to discuss your options. You can find more information on our Fees and Bursaries page - search "Fees and Bursaries" at the top of the page.

Course fees

19+ Fee:

Tuition Fee: £342.00

Exam Fee: £0.00

Total Cost: £342.00

19+ Reduced Fee:

Tuition Fee: £0.00

Exam Fee: £0.00

Total Cost: £0.00

Qualifications received
NCFE CACHE Level 2 Certificate in Information, Advice or Guidance (601/4321/6)
Learning & method assessment
This course is taught online and can be accessed remotely.