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It's not too late or too early to find out your options at one of our open days!
It's not too late or too early to find out your options at one of our open days!
Please note that this is our busiest time. Our Admissions staff are currently supporting learners enrolling in person and are unable to answer telephone calls. However, they are responding to emails. If you would like to get in touch, please email enquiries@abingdon-witney.ac.uk or visit us on campus.
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If you are a passionate people's person who can provide a friendly welcome and offer great advice to customers, then an apprenticeship in Customer Service may be for you.
As a customer service apprentice, you will spend your days dealing with orders and payments, offering advice, and providing guidance and support.
Every day you will be dealing with new customers, learning how to provide the best service and customer care.
As a Customer Service apprentice, you will learn to understand the different needs and priorities of your customers.
You will learn how to manage their expectations; recognising and learning how to adapt your style to be engaging and have effective interactions with each customer.
Through your apprenticeship you will learn internal policies and procedures, appropriate legislation, and any regulatory requirements that affect your business.
You will learn your responsibilities in relation to these, and how to apply this knowledge when delivering customer care.
By the end of your apprenticeship, you will be able to create a customer focused experience, building trust with your customers to become a well regarded member of your team.
Apprenticeship P05210
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation....
