• Level 2 Functional Skills in English (if required)

• Level 3 Payroll Administrator Apprenticeship

• 18 months practical training period, plus 4 months for End Point Assessment

Delivery model:

• Work-based training with your employer

• Day release during term time (approximately 1 day a week)

• Level 2 Functional Skills in English (7 days at college, if required)

• Off the job training will count for at least 6 hours a week of an apprentice’s time at work

End Point Assessment:

• Knowledge Test

• Portfolio-Based Professional Discussion

• Project with Report

• Can resolve different types of queries that may be presented from payroll customers

• Ability to deal with complaints, following processes and escalating complex situations

• Can meet customer needs in line with service level agreements

• Able to provide customer service using agreed systems and processes, taking ownership for work

• Can adhere to deadlines and process schedules both internal and statutory

• Ability to select appropriate media for communication

• Can build and maintain trust and sound relationships with stakeholders to deliver quality payroll services

• Ability to use computerised payroll software and spreadsheet packages