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Course code: P13765
Subject area: IT Solutions
Study level: Apprenticeship
Course level: 3
Course time:
09:00 - 17:00
Course date:
1st Aug 2025 - 31st Jul 2030
Course location:
Abingdon CampusDuration: 24 months practical training period, plus 3 months for End Point Assessment
Delivery model:
• Work-based training with your employer
• Day release during term time (approx. 36 days per year)
• Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
• Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Technical Skills:Networking Infrastructure: Installation, configuration, and maintenance of LANs, WANs, routers, switches, and firewalls.Network Protocols: Proficiency in TCP/IP, DNS, DHCP, VPN, and other networking protocols.Hardware Knowledge: Working with routers, switches, and wireless access points.Software Skills: Configuring and troubleshooting network-related software and applications.Network Security: Implementing security measures to protect against cyber threats and unauthorized access.
Problem-Solving and Troubleshooting:Quick identification and resolution of network issues to minimize downtime.Analyzing complex problems to develop innovative solutions.
Communication Skills:Customer Interaction: Understanding client network requirements and providing technical support.Team Collaboration: Effective communication within project teams and with stakeholders.Technical Documentation: Clear documentation of network configurations and troubleshooting steps.
Adaptability and Learning:Keeping up-to-date with networking technologies like 5G and cloud solutions.Adapting to changing network requirements and integrating new technologies.
Organisational Awareness:Aligning network services with business objectives and regulatory standards.
Flexibility and Mobility:Willingness to travel for installations, maintenance, or client meetings.Proficiency in remote work and collaboration tools.
Customer Service:Providing technical support to ensure smooth network operations and user satisfaction.
Project Management:Contributing to infrastructure projects by ensuring timely milestones and coordinating network activities.