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Certificate in Understanding Excellence in Customer Service for Hospitality Level 2

Course code: XPZV020P

Subject area: Online Courses

Study level: Part Time

Course level: 2

Course details

Course time:

09:00 - 17:00

Days of week:

Monday to Friday

Course date:

1st Aug 2024 - 31st Jul 2025

Course location:

Online

Contact details

Email:

enquiries@abingdon-witney.ac.uk

Phone:

01235 555 585

Apply for this course
This qualification will enable you to develop an Understanding Excellence in Customer Service for Hospitality. It is delivered as an online course with assignments.
You will learn key skills such as:
• communicating with customers in the hospitality sector.
• teamwork in the hospitality sector.
• professional standards and personal development.
• legislation and regulations relating to customer service delivery in the hospitality sector.
Course units
Principles of Customer Service in the Hospitality Sector
Understand Effective Teamwork in the Hospitality Sector
Understand Legislation and Guidance related to the Hospitality Sector
Understand Professional Standards the Hospitality Sector
What next?
Learners who achieve this qualification could progress to: • Hospitality/catering apprenticeships • Level 3 Award in Hospitality Supervision and Leadership Principles • Level 3 NVQ Diploma in Hospitality Supervision and Leadership • Level 3 Certificate in Retail Knowledge • Level 3 Certificate in Professional Development for Hospitality and Tourism • Level 3 Certificate In Hospitality Retail Outlet Management • Level 3 Diploma in Hospitality
Entry criteria
Learners must be aged 19 or above and have not previously completed a similar qualification to qualify for funding
Fee information
These courses are government funded. To be able to study for free you must meet the following criteria:

- You must currently live in England

- You must have been a resident in the UK/EU for 3+ years for purposes other than study

- You must be over the age of 19

- You must not be an apprentice

- You must not be currently studying another funded course.

Individual courses may have additional eligibility criteria, please contact onlinecourses@abingdon-witney.ac.uk for more information.

As part of your course we may organise trips to assist you with your learning. Trips are optional, and you will not be penalised if you choose not to participate.

There are bursaries available to help you with other course costs. Call 01235 216 212 for more information.

The rules on fee reduction are complicated and we would encourage you to talk to our Admissions staff on 01235 555 585 to discuss your options. You can find more information on our Fees and Bursaries page - search "Fees and Bursaries" at the top of the page.

As part of your course we may organise trips to assist you with your learning. Trips are optional, and you will not be penalised if you choose not to participate.

There are bursaries available to help you with other course costs. Call 01235 216 212 for more information.

The rules on fee reduction are complicated and we would encourage you to talk to our Admissions staff on 01235 555 585 to discuss your options. You can find more information on our Fees and Bursaries page - search "Fees and Bursaries" at the top of the page.

Course fees

19+ Fee:

Tuition Fee: £429.00

Exam Fee: £0.00

Total Cost: £429.00

19+ Reduced Fee:

Tuition Fee: £0.00

Exam Fee: £0.00

Total Cost: £0.00

Qualifications received
NCFE CACHE L2 Certificate in Understanding Excellence in Customer Service for Hospitality
Learning & method assessment
This is an online self study course with online content and assignments which must be submitted to be marked via our tutors.

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