Certificate in Understanding Excellence in Customer Service for Hospitality Level 2

Principles of Customer Service in the Hospitality Sector
Understand Effective Teamwork in the Hospitality Sector
Understand Legislation and Guidance related to the Hospitality Sector
Understand Professional Standards the Hospitality Sector

Learners who achieve this qualification could progress to: • Hospitality/catering apprenticeships • Level 3 Award in Hospitality Supervision and Leadership Principles • Level 3 NVQ Diploma in Hospitality Supervision and Leadership • Level 3 Certificate in Retail Knowledge • Level 3 Certificate in Professional Development for Hospitality and Tourism • Level 3 Certificate In Hospitality Retail Outlet Management • Level 3 Diploma in Hospitality

Learners must be aged 19 or above and have not previously completed a similar qualification to qualify for funding

These courses are government funded. To be able to study for free you must meet the following criteria:

- You must currently live in England

- You must have been a resident in the UK/EU for 3+ years for purposes other than study

- You must be over the age of 19

- You must not be an apprentice

- You must not be currently studying another funded course.

Individual courses may have additional eligibility criteria, please contact onlinecourses@abingdon-witney.ac.uk for more information.

As part of your course we may organise trips to assist you with your learning. Trips are optional, and you will not be penalised if you choose not to participate.

There are bursaries available to help you with other course costs. Call 01235 216 212 for more information.

The rules on fee reduction are complicated and we would encourage you to talk to our Admissions staff on 01235 555 585 to discuss your options. You can find more information on our Fees and Bursaries page - search "Fees and Bursaries" at the top of the page.

As part of your course we may organise trips to assist you with your learning. Trips are optional, and you will not be penalised if you choose not to participate.

There are bursaries available to help you with other course costs. Call 01235 216 212 for more information.

The rules on fee reduction are complicated and we would encourage you to talk to our Admissions staff on 01235 555 585 to discuss your options. You can find more information on our Fees and Bursaries page - search "Fees and Bursaries" at the top of the page.

NCFE CACHE L2 Certificate in Understanding Excellence in Customer Service for Hospitality

This is an online self study course with online content and assignments which must be submitted to be marked via our tutors.