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Business and Customer Service Level 1

Course code: P03603

Subject area: Business

Study level: School Leaver

Course level: 1

Course details

Course time:

09:00 - 17:00

Days of week:

Monday to Friday

Course date:

8th Sept 2025 - 3rd Jul 2026

Course location:

Witney Campus

Contact details

Email:

enquiries@abingdon-witney.ac.uk

Phone:

01993 703 464

Apply for this course
Develop your understanding of Customer Service and the Retail Industry with our introductory level study programme.
This introductory level study programme provides learners with the opportunity to develop their understanding of Customer Service and the Retail Industry, both in a theory and practical sense. Learners are given opportunities to practice and develop their skills before they can be implemented during work experience. The delivering tutors have extensive Customer Service experience, having been responsible for providing excellent customer service across a range of organisations.

For some, this will be their first step into studying Business Studies, whilst for others, it will prove valuable as they begin their journey into a variety of industries such as Retail Operations.

Regardless of the intended destination, this study programme has been designed to not only be full of valuable content but delivered in a fun and engaging way. All the while with the additional feature of being able to achieve two vocational qualifications simultaneously.

Course units
Units include:

– Understand working in a customer service environment

– Communication in customer service

– Principles of personal performance and development

– Principles of working in a business environment

– Work with others in a business environment

– Understanding the business of retail

– Understanding how individuals and teams contribute to the effectiveness of a retail business

– Understanding the control, handling, and replenishment of stock in a retail business

– Understanding the retail selling process

What next?
With the BTEC Level 1 Certificate in Business qualification, you can progress onto the Business T Level Transition Level 2 course, an apprenticeship, or alternative Level 2 programme.
Entry criteria
English & Maths GCSE at Grade 2, or Level 1 Functional Skills in both subjects.
Fee information
Study trips and visits linked to units will be arranged as part of the programme of study. Any applicable fees regarding these events will be advised at the start of the course. To discuss financial support for these trips, please contact our bursary team.

As part of your course we may organise trips to assist you with your learning. Trips are optional, and you will not be penalised if you choose not to participate.

There are bursaries available to help you with other course costs. Call 01235 216 212 for more information.

The rules on fee reduction are complicated and we would encourage you to talk to our Admissions staff on 01235 555 585 to discuss your options. You can find more information on our Fees and Bursaries page - search "Fees and Bursaries" at the top of the page.

Course fees

16-18 Fee:

Tuition Fee: £0.00

Exam Fee: £0.00

Total Cost: £0.00

19+ Fee:

Tuition Fee: £798.00

Exam Fee: £0.00

Total Cost: £798.00

19+ Reduced Fee:

Tuition Fee: £0.00

Exam Fee: £0.00

Total Cost: £0.00

Qualifications received
NCFE Level 1 Certificate in Customer Service AND NCFE Level 1 Award in Retail Knowledge
Learning & method assessment
This study programme includes a blend of both theory and practical assessments such as worksheets, assignments/projects/reports, presentations, professional discussions, and role plays.
User skills
This course provides students with the opportunity to develop the essential skills required to progress into the business or similar industry.

The transferable skills you will develop on this study programme include:

- Teamwork

- Written and Verbal Communication

- Problem Solving and Critical Thinking

- Resilience

- Leadership

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