Course code: XMZS200P
Subject area: Auto Care & Motor Vehicle
Study level: Apprenticeship
Course level: 2
Course time:
09:00 - 17:00
Days of week:
Various
Course date:
1st Aug 2024 - 31st Jul 2025
Course location:
Off SiteDuration:
• 24 months practical training period, plus 3 months for End Point Assessment
Delivery model:
• Work-based training with your employer
• Day release during term time (approximately 1 day a week for 2 years)
• Approximately 12 on-site assessment visits per year
• Level 1 Functional Skills in Maths and English (7 days at college for each, if required)
• Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
• Level 1 Functional Skills in English and Maths
• Level 2 Diploma in Light Vehicle Maintenance and Repair Principles
• Level 2 Autocare Technician Apprenticeship
End Point Assessment:
• Knowledge assessment
• Practical observation
• Professional discussion
• Tyre legislation and technical information including EU Tyre labelling, Tyre Pressure Monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles.
• Fundamentals of specific vehicle systems including steering & suspension, braking systems, battery & charging systems, exhaust systems and Air-Conditioning systems
• Vehicle 4-wheel geometry principles
• Basic consumer legislation relevant to the occupation
• Appropriate Health & Safety legislation and requirements for the workplace
• Hybrid/Electric Vehicle system and safe working procedures
• Data protection requirements to protect customer and payment information
• General sales principles including, identifying customer & vehicle needs, presenting solutions, closing the sale and dealing with buying resistance
• How the business works and how you contribute to the overall results, demonstrating commercial awareness
• How to carry out vehicle safety inspections and routine maintenance using manufacturers specifications or approved schedules, using vehicle specific data and meeting legal requirements
• The importance of following work place procedures and the consequences of not doing so.
• Level 1 Functional Skills in English and Maths
• Level 2 Diploma in Light Vehicle Maintenance and Repair Principles
• Level 2 Autocare Technician Apprenticeship
• Carry out stock procedures including dealing with routine stock deliveries, placing stock into storage, carrying out stock rotation duties and ordering parts for customers following company procedures
• Carry out vehicle safety inspections and routine maintenance in line with manufactures specifications or approved schedules, company procedures and complete approved documentation.
• Make recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate and fully costed, are ethical and in the best interests of the customer at all times, using language that is transparent and avoids jargon.
• Carry out replacement/repair and balancing of a range of light vehicle tyres, including ultra-low profile, directional, asymmetric and run-flat tyres fitted to a range of wheel sizes and types
• Carry out the replacement of components on a specific range of vehicle systems including Steering & Suspension, Braking systems, Battery & Charging systems, exhaust systems and Air-Conditioning systems
• Carry out 4-wheel Geometry operations including adjustments on a range of vehicles with different suspension and steering systems
• Act in a manner that promotes the professional image of the automotive sector
• Communicate effectively with colleagues and customers on a range of topics including drawing out information to support identification of customer and vehicle needs, making clear recommendations to customers and overcoming objections/concerns.
• Behave in accordance with company values, industry codes of conduct and demonstrate respect for customers and colleagues. Be courteous at all times and respond quickly to requests/requirements using effective communication skills to win trust and ensure an excellent experi