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Level 3 Award in Domestic Retrofit Advice

Course code: XSZV001P

Subject area: Construction

Study level: Part Time

Course level: 3

Course details

Course time:

Flexible

Days of week:

Flexible

Course date:

Flexible Start - 31st Jul 2025

Course location:

Online

Contact details

Email:

enquiries@abingdon-witney.ac.uk

Phone:

01235 555 585

Apply for this course
Retrofit Advisors play a key role in the UK reducing its carbon emissions by improving energy efficiency and retrofitting many of the country’s 27 million homes. The role of a Retrofit Advisor is all about customer service and engagement, making the complex process of retrofit less ominous and more achievable for customers and tenants.

This could be your next step if you are developing your career in retrofit and want to be in a client facing role.

Abingdon & Witney College is the registered provider for The Retrofit Academy CIC Oxon & Bucks.

The Level 3 Award in Domestic Retrofit Advice course takes 4-5 days to complete and is ideal for those who want to help and advise clients start their retrofit journey. Retrofit Advisors work in a range of organisations such as housing associations, local authorities, energy and utility companies, and specialist retrofit companies.

Retrofit Advisors are often the first point of contact for residents and have 2 key responsibilities:

- They provide support and advice throughout the initial administrative process and support through the retrofit project

- They may also liaise with assessors, coordinators, designers, and installers to ensure everything is going to plan

Course units
1. The Role of Retrofit in Home Energy Consumption

2. Retrofit Principles

3. The Retrofit Industry and the Role of Advisors

4. Understanding the Principles of Retrofit Advice

What next?
With experience and further qualifications there are career progression routes into other retrofit roles such as Retrofit Assessor, Retrofit Coordinator, Retrofit Designer and Retrofit Evaluator. There are also career progression routes with retrofit advice, such as to team leader or manager; of course you can also choose some of our other skills based courses.
Entry criteria
You must have experience of working in the retrofit industry or a recognised retrofit or construction qualification. Customer service experience is also desirable. An initial interview will be carried out upon interest.

Please send enquiries or expressions of interest to netzerohub@abingdon-witney.ac.uk

Fee information
*This course is fully funded - free, for individuals living or working in West Oxfordshire, South Oxfordshire, Vale of White Horse and Cherwell District areas.

As part of your course we may organise trips to assist you with your learning. Trips are optional, and you will not be penalised if you choose not to participate.

There are bursaries available to help you with other course costs. Call 01235 216 212 for more information.

The rules on fee reduction are complicated and we would encourage you to talk to our Admissions staff on 01235 555 585 to discuss your options. You can find more information on our Fees and Bursaries page - search "Fees and Bursaries" at the top of the page.

Course fees

19+ Fee:

Tuition Fee: £1,300.00

Exam Fee: £0.00

Total Cost: £1,300.00

Qualifications received
After successfully passing the assessments you will be rewarded the Level 3 Award in Domestic Retrofit Advice.
Learning & method assessment
This course is taught through four modules which are delivered through a blended approach of eLearning and tutor-lead sessions. Each module features extensive teaching materials, expert presentations, case studies and activities that are designed to give you an in-depth understanding of both theory and practice.

You will be assigned a mentor who will guide you and provide feedback on your assessments. Using a bespoke online portal, you are required to generate a portfolio of evidence as well as a case study and professional discussion for your End Point Assessment.

User skills
1. The Role of Retrofit in Home Energy Consumption - All you need to know about climate change, the importance and meaning of retrofit, fuel poverty and the role of a Retrofit Advisor.

2. Retrofit Principles - Learn the basics of construction and building services, energy efficiency and heat loss, retrofit measures and technologies and the major risks in retrofitting.

3. The Retrofit Industry and the Role of Advisors - Get to grips with the organisations involved in retrofit, the funding and grants available, the typical retrofit customer journey, PAS 2035 and the role of the Retrofit Advisor.

4. Understanding the Principles of Retrofit Advice - The skills and knowledge you need to do the job properly, including site visits, health and safety, common challenges in retrofit and energy efficiency and how to deliver good retrofit advice.

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