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Customer Service for Health and Social Care Settings - Level 2

Course code: XPZV004P

Subject area: Online Courses

Study level: Part Time

Course level: 2

Course details

Course time:

Flexible

Days of week:

Flexible

Course date:

Flexible Start - 31st Jul 2025

Course location:

Online

Contact details

Email:

enquiries@abingdon-witney.ac.uk

Phone:

01235 555 585

Apply for this course
This qualification is designed to provide learners with a comprehensive understanding of customer service within the context of healthcare and social care. The qualification caters to individuals interested in various aspects of customer service, communication, and teamwork within these specialized settings. It offers a well-rounded education suitable for those aiming to contribute effectively to the needs of customers in health and social care sectors.
The course content encompasses a diverse range of topics within four key areas: customer service, communication, customer needs, and teamwork. Participants will develop insights into customer service practices specifically tailored to healthcare and social care settings.

This program equips learners with the knowledge and skills needed to communicate effectively in healthcare contexts, understand the unique needs of customers within these sectors, and collaborate as part of a cohesive team.

Course units
Unit 1: Preparing to deliver customer service in health and social care settings
Unit 2: Teamwork in health and social care setting
Unit 3: Effective communication in health and social care
Unit 4: Understand the specific needs of customers in accessing health and social care services.
What next?
Learners who achieve this qualification could progress to:
• Level 2 Certificate in Customer Service for Health and Social Care Settings
• Level 2 Certificate in Common Health Conditions
• Level 2 Certificate in Awareness of Mental Health Problems
• Level 2 Certificate in Understanding Working in the Health Sector.
Entry criteria
Learners must be aged 19 or above and have not previously completed a similar qualification to qualify for funding. Some courses may have additional specific prerequisites. Please see fee information for funding requirements, or discuss upon enquiry.
Fee information
These courses are government funded. To be able to study for free you must meet the following criteria:

- You must currently live in England

- You must have been a resident in the UK/EU for 3+ years for purposes other than study

- You must be over the age of 19

- You must not be an apprentice

- You must not be currently studying another funded course.

Individual courses may have additional eligibility criteria, please contact onlinecourses@abingdon-witney.ac.uk for more information.

As part of your course we may organise trips to assist you with your learning. Trips are optional, and you will not be penalised if you choose not to participate.

There are bursaries available to help you with other course costs. Call 01235 216 212 for more information.

The rules on fee reduction are complicated and we would encourage you to talk to our Admissions staff on 01235 555 585 to discuss your options. You can find more information on our Fees and Bursaries page - search "Fees and Bursaries" at the top of the page.

Course fees

19+ Fee:

Tuition Fee: £362.00

Exam Fee: £0.00

Total Cost: £362.00

19+ Reduced Fee:

Tuition Fee: £0.00

Exam Fee: £0.00

Total Cost: £0.00

Qualifications received
NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings (603/0483/2)
Learning & method assessment
This course is taught online and can be accessed remotely.

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